4 Reasons Why Online Video Is Compelling & Persuasive

Why is online video so compelling compared to text?

I’ve been in my video studio working on my new online video course (Designing For Engagement). It’s a lot of work to create my online video courses (through Udemy.com), but it’s also fun to work on them, and it’s exciting to have people taking and enjoying the courses.

It got me thinking again, about why online video is so compelling as a medium, and so while I was in the studio I made this short video “4 Reasons Why Online Video Is Persuasive”:

Here are the 4 reasons:
#1: The Fusiform Facial area makes us pay attention to faces
#2: Voice conveys rich information
#3: Emotions are contagious
#4: Movement grabs attention

What do you think? Do you find online video more engaging than reading text? Why do you think it is (or isn’t)?

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How To Get People To Do Stuff: #4 — Does Money Make You Mean?

The mention of money, or seeing money changes how people behave and interact with each other. Watch the video and find out how:

Kathleen Vohs, a Professor of Marketing at the University of Minnesota has researched the effect that money has on people. She doesn’t even use actual money. It turns out that just the concept of money changes behavior.

Dr. Vohs concludes that the concept of money leads people to behave self-sufficiently. If you want people to be self-sufficient, then prime them with the idea of, or pictures of, money. If you want people to be collaborative and help others, then avoid the mention of, or pictures of, money.

For more information check out:

Kathleen D. Vohs, et al.
The Psychological Consequences of Money
Science 314, 1154 (2006)

and my new book (when it comes out in March 2013 — available for pre-order now at Amazon) How To Get People To Do Stuff

What do you think? Is money a good incentive to get people to do things or work harder?

 

 

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How To Get People To Do Stuff: #3 — A Hard-To-Read Font Will Activate Logical Thinking

I am taking a chance here, because I know that the subject of fonts is always controversial, and if I say that you should use fonts that are hard to read I’ll be blasted by many of my readers! But I have to share this fascinating research on how mental processing changes in some surprising ways when people read text that is in a hard to read font vs. an easy to read font. Below is the video.

For more information check out:

Daniel Kahneman’s book Thinking Fast And Slow

and my new book (when it comes out in March 2013 — available for pre-order now at Amazon) How To Get People To Do Stuff

In a previous video on confirmation bias I talk about Daniel Kahneman’s idea of System 1 (quick, intuitive) thinking vs. System 2 thinking (slow, logical, analytical). Kahneman’s research shows that when a font is easy to read then System 1 thinking does its usual thing — makes quick decisions, which are not always accurate. When a font is harder to read, System 1 gives up and System 2 takes over. Which means that people will think harder and more analytically when a font is hard to read. I’m NOT suggesting you intentionally make fonts hard to read in the text you have at websites and in other places, but these findings do make me pause and think about whether we are all inadvertently or purposely encouraging people not to think about what they are reading.

Ok, let’s hear it! I know you will all want to weigh in on this one!

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Get FREE Advice & Help Train The Next Generation

Would you like to get FREE advice on how to create a more engaging product, website, or app? Starting this January I will be teaching a semester course at the University of Wisconsin, Stevens Point, on “Designing for Engagement” in the Web and Digital Media Development department. In the class we will be using “real life” case studies for evaluation of engagement, re-design, and design. If you have a project/product that you would like evaluated or re-designed to be more engaging submit it for consideration as one of our case studies. You will receive free advice and you will be helping to train the next generation of designers.

Here’s what you need to submit:

Your Name:

Your Contact Info:

Brief Description of the product/website/app etc:

Brief Description of your engagement challenges:

Instructions of how we can access the product:

Who the product is for/users/visitors/intended audience:

What the users/visitors/intended audience want to do with the product:

What YOU want them to do with the product:

Let me know if you have questions, and thanks in advance for submitting your product for a possible evaluation and/or re-design/design

 

 

 

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How To Get People To Do Stuff: #2 — Break Through A Confirmation Bias

A confirmation bias is a form of “cognitive illusion”. People tend to pay attention to what they already believe and filter out information that doesn’t fit with their opinions and beliefs. You can breakthrough these biases, however. Watch the video to find out how:

For more information check out:

Daniel Kahneman’s book Thinking Fast And Slow

and my new book (when it comes out in March 2013 — available for pre-order now at Amazon) How To Get People To Do Stuff

In order to get through a confirmation bias, start first with something you know the person or your audience already believes. That way they will let the information/communication in through their attention gate. Once you’ve made it past the confirmation filters you can then slip in a new idea.

What do you think? Have you tried this to break through a confirmation bias?

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How To Get People To Do Stuff: #1 — Use Nouns Instead Of Verbs

"I am a voter"This blog post is the first of a new series called “How To Get People To Do Stuff”. It features nuggets from the book I am writing by the same name due out in March of 2013.

I’m also starting a new format of doing video blogs. So first is the video, and then below it is the text that I talk about in the video.

Let me know what you think about the new topic series and whether you like the video format!

Here’s the research:

Walton, Gregory and Banaji, Mahzarin, Being what you say: the effect of essentialist linguistic labels on preferences, Social Cognition, Vol. 22, No. 2, 2004, pp. 193-213.

In a survey about voting, Gregory Walton at Stanford sometimes asked  “How important is it to you to be a voter in tomorrow’s election?” versus  “How important is it to you to vote in tomorrow’s election?”

The first sentence was phrased so that the emphasis was on the noun, “voter”. The second sentence emphasized “to vote”. Did the wording make a difference?

11% more voted – When the the noun (be a voter) was used instead of the verb (to vote), 11% more people actually voted the following day.  Why would nouns affect behavior more than verbs?

Needing to belong – I had always learned that using direct verbs resulted in more action. But if using a noun invokes group identity, that will trump a direct verb. People have a strong need to feel that they belong. People identify themselves in terms of the groups they belong to and this sense of group can deeply affect their behavior. You can stimulate group identity just by the way you have people talk about themselves or the way you phrase a question. For example, research shows that if people say “I am a chocolate eater” versus “I eat chocolate a lot” it will affect how strong their preference is for chocolate. “Eater” is a noun. “Eat” is a verb.

When you are trying to get people to do stuff try using nouns rather than verbs. Invoke a sense of belonging to a group and it is much more likely that people will comply with your request.

What do you think? Have you tried nouns instead of verbs?

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5 Ways A Task Analysis Results In Great Design

 

Picture of a task analysis flowchart

A task analysis is the one document that really spells out what the users’ experience is going to be before you design anything at all.

I think the process of task analysis ,and the document that comes out of the process, are some of the most interesting and useful things one does as a UX Designer or a usability specialist.

I also think that task analyses are underappreciated. It does takes time, energy and creative thought to come up with a useful task analysis and people are usually “chomping at the bit” to start design. They often don’t want to create a task analysis first.

So I decided to create a course on “How To Develop & Document A Task Analysis”. And then I put together this short video on 5 Ways a Task Analysis Results In Great Design:

 

 

Here’s a summary of the video.

5 Ways A Task Analysis Results In Great Design 

  1. Quickly & efficiently document how the users are going to get their task done – Before you start storyboarding, designing screens, or creating user requirements documents, try creating a task analysis first. When you do a task analysis before design you are deciding on the most important and critical tasks and detailing in a simple diagram how the user is going to accomplish each one. All the work you do after this will be much more efficient because you will have hashed through lots of alternatives early on.
  2. Use the task analysis document to communicate critical design decisions BEFORE design – Not only will the task analysis help you in your design, it will help you communicate with others — stakeholders, programmers, visual designers.
  3. Get design agreement on the user experience early & upfront – By working on a task analysis you are making design decisions before design. So your whole team is coming to agreement on what the design will be like early and before design begins.
  4. Save time & re-work – Because you have worked through a lot of design decisions in order to create the task analysis you can save a lot of time and rework later. Instead of starting on design and then having to change all your storyboards or prototypes, you can work through the issues and decisions about the user experience before design and save yourself a lot of rework.
  5. Ensure that the design is accepted by the team AND matches the way your users want to do a task – When you work together with your team on the task analysis you are making a series of decisions that everyone buys into as the task analysis document gets created. Not only that, because a task analysis is describing how the users are going to complete a task, you are ensuring that the users’ point of view and desired process is incorporated into the task analysis. So when you design from the task analysis you will be designing a user experience the way the users want to do it.
Task analysis — the unsung hero of a user centered design process!
What do you think? Do you develop task analyses documents before you design?

 

If you are interested in the new course check it out at Udemy.com. And if you decide to try it, use the code 0812 during August for a special discount.

 

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Need Your Help With My New Book: How To Get People To Do Stuff

If you could get people to do stuff, what is the stuff that you would get people to do?

I’m working on my next book (due out on February 2013), How To Get People To Do Stuff. I have a long list of “stuff” that I think my readers would like to know how to get people to do, but I’d like to hear from my readers about what stuff you would be interested in getting people to do.

Here are a few things I have on my list:

  • Buy a product
  • Sign up online
  • Donate money
  • Donate time
  • Take initiative
  • Pay attention
  • Meet deadlines
  • Do a task more carefully

But I’d like to know what YOUR list would look like. Write your ideas in the comments of this blog, or send me an email at: thebrainlady@gmail.com

Thanks in advance for your help!

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The Top 10 Psychology Books You Should Read

A couple of years ago I wrote a blog post about my favorite psychology and usability books. Since then there have been more great psychology books to hit the bookstores, so I thought it was time to update the list.I’ve also decided to split the list, so this one is just psychology books. I’ll do another post on UX and Design books.

I do have an Amazon affiliate account, so I’ve included a link to each book after the description if you are interested in purchasing or just getting more info.

1. Thinking Fast and Slow, by Daniel Kahneman, 2011 – If you want to understand how people think and how and why they react, then this is a must read. Daniel Kahneman is a Nobel prize winner in Economics, but this book is all about how people think and react. It’s very well written, but I will warn you, it’s not an easy read. Plan to spend time reading this one. But it will be worth it for the understanding you get into why we do the things we do.

 

2. Redirect, by Timothy Wilson, 2011 – This is the second book of Timothy Wilson’s on my list. If you want to know how to make permanent and lasting change in your behavior, or the behavior of someone you know, then this is the book to read. Wilson covers the recent and often very surprising research on interventions and therapies that result in people actually changing. Permanent behavior change is hard to come by. This book tells you what does and doesn’t work based on research.

 

3. Drive, by Daniel Pink, 2011 – What really motivates people? This book covers the research on human motivation in the last few years. It’s well written, and an easy read, and will explode some long-standing beliefs.

 

4, The Invisible Gorilla by Chabris and Simon, 2011 – Chabris and Simon explain their research that shows how what we think we are seeing and experiencing is not really what’s out there. A fun book about how we deceive ourselves.

 

5. How We Decide, by Jonah Lehrer, 2009 – There’s been a big controversy lately about Jonah Lehrer. But that surrounds his later book, Imagine. No matter what people are saying and writing about Jonah Lehrer, How We Decide is a great book. It’s my favorite book on the topic of decision-making. It came out after I wrote my book Neuro Web Design: What makes them click? or I would have quoted this book many times in my book. It’s a small book, and has lots of research in it, but it is quite readable. Highly recommended if you want to understand the how and why of human decision-making.

 

6. Strangers to Ourselves: The Adaptive Unconscious, by Timothy Wilson, 2004 – This is the book that actually got me started seriously on the topic of the unconscious. I had read Blink (Malcolm Gladwell) and although that was an interesting book, I wanted more depth and detail. Gladwell referenced Wilson’s book so I started reading it and light bulbs went off for me. This one is a bit more academic and psychological, especially the first few chapters, but all in all, a great book with lots of interesting insights and strong research.

 

7. Stumbling on Happiness by Dan Gilbert, 2007 – This is a fun read. I don’t think it’s really about Happiness, so I don’t totally understand the title. To me it’s mainly about memory of the past, and anticipation about the future, and the research on how accurate or inaccurate we are about both past and future. It’s full of fascinating research, but is written in a very readable way.

 

8. Influence: The Psychology of Persuasion, by Robert Cialdini, 2006 – This is a newer version of the original book that came out several years ago. This book is the “granddaddy” of all the other books on the topic of persuasion. A very worthwhile read. Interesting too, because at the time he originally wrote this book each chapter had a section on how to RESIST the persuasive techniques. He wasn’t a proponent of using them; he wanted you to know about them so you wouldn’t fall prey. He did a turn-around on that mindset for his later work and writing.

 

9. Brain Rules: 12 Principles For Surviving and Thriving at Work, Home, and School, by John Medina, 2009 – This is a somewhat misleading book. From the way it’s described you would think it’s a very practical book, for everyone, not academic or research oriented. But actually it’s quite a treasure trove of research, which I think is a good thing. He has this weird section at the end of each chapter where he tells you how to apply the principles in that chapter to your everyday life. I think those sections are the weakest, actually. But the material in the body of each chapter is solid, well referenced and well written. If you want a basic book that explains some basic brain functioning I would definitely read this book.

 

10. Predictably Irrational, by Dan Ariely, 2008. There is some great content in this book, but I have a basic disagreement with the premise. If you have read my blog posts or books you know that I believe that it is not that our decision-making or mental processing is “irrational”.  It’s unconscious, but that doesn’t mean irrational or bad. Our unconscious mental processing works most of the time. Ariely’s view is that we are irrational and irrational means bad, and that we should learn how to counteract our mental processing. I don’t agree. But the research in the book is still good (it’s his interpretations and recommendations I take issue with).

 

And please forgive me if I add an extra book — my latest: 100 Things Every Presenter Needs To Know About People

Do you agree with my list? Do you have some favorites that I’ve failed to mention?

 

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4 Ways Personas & Scenarios Result In Great Design

 

Drawing of stick people connected by dotted lines

I find myself these days working on two streams: on the one hand I’m working on my next new project (which is another book called “How To Get People To Do Stuff”) and on the other hand I’m recording a series of online training videos that cover the basics of doing usable design. Sometimes I think we get all caught up in new stuff and new ideas (Pinterest! apps!) and forget about the great stuff we’ve all worked hard to figure out… like personas and scenarios!

Developing and documenting personas and scenarios as part of a design process is not new. It’s been around for at least 30 years, and maybe more. But I was recently reminded of how powerful they both are in ensuring you do great design.

So in case you have forgotten WHY using personas and scenarios on your project results in great design, or in case you never knew, or in case you know but sometimes have a hard time explaining it to others, you can use this blog post, and the short video that goes with it, to remind yourself and/or explain to others.

I took excerpts from my latest online video course, “How to Develop & Document Personas & Scenarios”. to make a short video on the 4 Ways Personas & Scenarios Result In Great Design:

 

Here’s a summary of the video.

4 Ways Personas & Scenarios Result in Great Design

 1. Bring assumptions into the open – When you do design there is always a moment (actually dozens or hundreds of moments) when you are deciding something. For example, should I put the button here? What should I call this? Should I separate this into 2 pages? Whether you are aware of it or not, at that moment you are making that decision, you have many assumptions operating about your audience, who they are, what they are trying to accomplish, etc. Some of those assumptions are based on your knowledge and facts, other assumptions are probably biased, as in, “I think this would be best” (implying your audience will think so too, but that might not be the case, since you are likely not your audience). When you take some time to develop personas and scenarios before design then you are bringing all these assumptions out in the open. You can see if your assumptions are the same as your other team members. You can see if your assumptions can be validated.

2. Ensure you are designing what your audience needs & wants – How can you design what your audience needs and wants if you don’t know what they need and want?! When you go through the process of creating personas and scenarios you are collecting data on what people really need and want, not just what you think they need and want.

3. Design for what is critical & important, not the exception – The process of creating personas and scenarios is the process of deciding “if we can’t design for everyone doing everything then let’s concentrate on the most important users doing the most important things.” You have to identify what’s important, what’s frequent, what’s critical, and what’s an exception. Then when you design you can be sure you are designing for what 80% of the people need/want to do 80% of the time, instead of being distracted too much by exceptions — things that rarely occur or aren’t that important.

4. Communicate clearly – How many times have you left a meeting sure that everyone is all in agreement about the audience and the scenarios for the product you are designing. But if you don’t document those decisions they are easily forgotten, or they change over time. When you create personas and scenarios you have documents that you can use throughout the project to communicate clearly to other team members, as well as stakeholders, what the decisions and design parameters are.

 

What do you think? How do you think personas and scenarios help create great design? Are they used in your organization?

For more on personas & scenarios, you can watch the first couple of lessons of the new course for free.

  

 

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